Business Process Modeling, Simulation and Design: Z0 n* k) v. O
Manuel Laguna and Johan Marklund (Author) 0 M( O( s1 h% v# kPublisher: Prentice Hall (April 3, 2004)! S1 H+ i2 p V. v+ I
Language: English 5 n5 S$ n# s- o; _ISBN-10: 0131099795+ ]6 f/ U! f; }5 f4 a
ISBN-13: 978-0131099791