Business Process Modeling, Simulation and Design - q9 ?" a" l7 Y# J6 ^' t" x k# Y Manuel Laguna and Johan Marklund (Author) 6 C0 z& M3 h2 F9 bPublisher: Prentice Hall (April 3, 2004)# t) L2 t* O2 X$ S; z
Language: English 8 G* L* S7 o" L8 [" cISBN-10: 0131099795 ( F j* Q4 B2 A0 H ISBN-13: 978-0131099791