Business Process Modeling, Simulation and Design 1 ^4 @/ ?6 ]9 X# x Manuel Laguna and Johan Marklund (Author) 9 O+ H" w) _6 ~Publisher: Prentice Hall (April 3, 2004) * n" ^/ @, `3 x M3 B+ h: h4 W Language: English & e: ?+ _. y- g
ISBN-10: 0131099795 / A/ g& c+ t0 a* J! S; v ISBN-13: 978-0131099791