Business Process Modeling, Simulation and Design % D; e' h1 ?3 S! S* I Manuel Laguna and Johan Marklund (Author) + C4 g2 l* R8 a4 F; S' n; NPublisher: Prentice Hall (April 3, 2004) . R7 G4 [2 u G" Y! \1 }: u: \ Language: English % |( l/ ^! p G' iISBN-10: 0131099795+ ]! k/ T7 F- K" J$ c
ISBN-13: 978-0131099791