Business Process Modeling, Simulation and Design % s2 n% [+ a# H0 e0 {0 s3 x) B# E Manuel Laguna and Johan Marklund (Author) s! @2 u/ K1 v
Publisher: Prentice Hall (April 3, 2004)2 I8 N7 C! m5 V# q, r
Language: English . K8 Y1 ^) b# ~' h% E
ISBN-10: 0131099795 3 j5 S5 ~# z( Y8 m6 F. u! W, _ ISBN-13: 978-0131099791