Business Process Modeling, Simulation and Design: Y; c, E R& M' t6 b* ~
Manuel Laguna and Johan Marklund (Author) : ]. ~8 i* s4 |3 W, m" M
Publisher: Prentice Hall (April 3, 2004) ; F0 ~( d8 C+ a' ?5 g. T! I% h Language: English % U7 e z7 X2 Y }) PISBN-10: 0131099795+ x7 I1 }9 J& L; N' x9 ]/ G
ISBN-13: 978-0131099791